01
Instructions
How the file works, what the colours mean, and the four things to settle before you print anything with a name field on it.
Restaurant Feedback Form: Ask It, Then Read It
Asking is the easy half. A form that gets collected in a box and never tallied is worse than no form at all, because it tells a guest you asked and did not listen. This one is print-ready, it has somewhere to put the answers, and it works out your NPS and the average for each of the eight ratings on its own. Updated September 2026.
- The form itself, print-ready or ready to paste into a Google Form, with the contact fields optional and last
- A 200-row response log that works out the NPS and all eight rating averages by itself
- The notice you owe a guest once you write down their name, and the date that duty starts
No spam. Instant download link to your
email.
Petpooja presents
Restaurant Feedback Form
For Restaurants in India
8
Ratings · plus NPS
Excel · 5 sheets
What's Inside
Five sheets, and the fourth one does the maths
02
The Form
The form itself, print-ready. Eight ratings, the recommend score, two open questions, and the contact fields kept optional and last, with the notice already written into them.
03
Response Log
Two hundred rows, one guest each. Ratings validated to 1 to 5 and the recommend score to 0 to 10, so a stray 7 in a rating column cannot quietly skew a month.
04
Your Numbers
Reads the log by itself: your NPS, promoters, passives and detractors, the average and the lowest score for each of the eight ratings, the same score split by dine-in, takeaway and delivery, this month set against last month, and how many people actually opted in to hear from you.
05
Before You Collect
Why a guest is not an employee under the DPDP Act, the date the notice duty starts, why a child’s birthday is not a mailing list, and why the number someone gave you to fix a complaint is not a marketing list either.
+
And it prints for a Saturday
Not a sixth sheet: print The Form and it is a table card. Print the Response Log and it is a clipboard sheet for a busy service, when nobody is going anywhere near a laptop.
Ask at the table, while it still matters
Petpooja POS turns this into a feedback link you send by SMS, or a system-generated QR code on the table and printed on the bill, and notifies the biller every time someone leaves negative feedback.
Explore Petpooja POS
Why This Matters
Collecting feedback is easy. Reading it is the job
Our own guide to what to include in a restaurant feedback form sets the whole thing out: the visit details, the eight ratings, the recommend question, the two open ones. It then tells you to copy it onto a card or into a Google Form, and hands you nothing to copy from. This is that file.
But the harder half is what happens next. A stack of cards in a box by the till is not feedback, it is paper. The form only starts paying when somebody adds it up, and adding it up by hand on a Sunday is exactly the job that stops happening in week three.
So the log does it. Type the ratings in as they come, and the NPS, the eight averages and the lowest score anyone gave you appear on their own. Fix the weakest of the eight before you touch any of the others — whichever one it turns out to be, not the one you assumed it would be.
One thing about the recommend score, because it gets misread everywhere: it is promoters minus detractors over everyone who answered. The 7s and 8s count in the bottom of that fraction and nowhere else, which is the whole point of it, and a blank is skipped rather than counted as a zero. The file is built that way and says so.
We publish no benchmark to compare it against. No reliable Indian restaurant figure exists that we could stand behind, and a number off a website is worse than none because you will manage towards it. Compare this month with your own last month.
And there is a legal half nobody puts in a feedback template. The ratings are nobody's business but yours. The moment the form asks for a name, a mobile number or a birthday, you are holding personal data about a guest, and the limb of the DPDP Act that covers watching your own staff will not reach a customer. Almost none of that Act is in force yet — it arrives on 13 May 2027 — which is the argument for getting the wording right now, while it costs nothing. The file carries it, and the date.
Once the answers are in, the dine-in revenue leak audit is the natural next step for the operational side, and the opening and closing checklist is where a weak cleanliness or speed score gets fixed on the floor.
Sample Preview
What ten replies actually tell you
Here's a preview of what you'll get inside:
You type: ten rows, each with the eight
ratings, a recommend score from 0 to 10, and whether they left contact details
One guest skipped the recommend question:
nine answered, not ten. A blank is skipped rather than counted as a zero, which is the
single easiest way to get this measure wrong
The split: four promoters, two passives,
three detractors. The passives count in the bottom of the fraction and nowhere
else
Your NPS: four minus three, over nine, so
plus 11. Compare it with your own last month, not with a figure off a website
The ratings: food quality averaging 3.7
across nine replies, with someone having given it a 1. The lowest score is shown
because an average of 3.7 hides it
And the part people forget: five left
contact details, three ticked the offers box. Three is your marketing list, not
five
... plus the notice to put on the form, the date the duty starts,
and why the number a guest gave you to fix a cold biryani is not permission to send them
a birthday offer. Every figure moves as you type; nothing on Your Numbers is entered by
hand.
Key Numbers
Three things worth knowing before you print it
13 May 2027
The date almost all of this starts. The DPDP Act was passed in 2023 and switched on in stages: only its machinery sections are live now, and sections 3 to 17 — consent, notice, the legitimate uses — land eighteen months after 13 November 2025, along with Rule 3. You are not caught by any of it today, which is exactly why to write the notice onto the card now rather than reprint a thousand of them later.
Source: G.S.R. 843(E) dated 13-Nov-2025, clause (c); DPDP Rules 2025, G.S.R. 846(E), Rule 1(4)Staff, not guests
Section 7(i) will make processing for employment purposes, or to safeguard the employer from loss or liability, a legitimate use. That limb is about your own people. There is no equivalent for a guest, so a guest's name and number will rest on their consent — which is why every contact field here is optional.
Source: DPDP Act 2023 (No. 22 of 2023), section 7(i), in force 13-May-2027 per G.S.R. 843(E)No benchmark
This file publishes no "good" NPS to aim at. No reliable Indian restaurant figure exists that we would stand behind, and a number off a website is worse than none, because you will manage towards it. Your own last month is the comparison that means something.
Source: deliberately not claimed, see Before You Collect
Common Mistakes
6 mistakes that make feedback worthless
01
Collecting it and never adding it up
A box of cards by the till is paper, not feedback. It is also worse than asking nothing, because the guest believes you are listening. If nobody will tally it on a Sunday, the form has to tally itself.
02
Counting a blank as a zero
Someone who skipped the recommend question is not a zero out of ten. Count them and you have invented a detractor. The log leaves blanks blank and the maths skips them.
03
Reading the average and missing the one
Food quality at 3.7 sounds survivable. It can hide a guest who gave you a 1 and is never coming back. The file shows the lowest score anyone gave alongside every average, because that is the row with the story in it.
04
Asking for the phone number first
Put contact details at the top and you lose the rating from anyone who would rather stay anonymous. Optional, and last, gets you more answers and fewer awkward questions about why you are holding the data.
05
Treating the contact list as a marketing list
A number left so you can call about a cold biryani was given for that. Adding it to a birthday blast is a different purpose from the one they were told. The form has a separate opt-in tick and the log counts the two apart.
06
Chasing a number off the internet
Every NPS article quotes a benchmark and almost none of them are Indian restaurant data. Aim at your own last month instead, and at the weakest of your eight ratings, whichever one that turns out to be. The opening and closing checklist is where both of those actually get fixed.
Comparison
The article vs this file
| Aspect | The article on its own | With this file |
|---|---|---|
| The questions to ask | Covered well, in the article | The same questions, in a file you can print |
| Something to print | "Copy this as it stands" | A print-ready card, and a paste-ready list for a Google Form |
| Where the answers go | Not covered | A 200-row log, with the ratings validated as you type |
| Your NPS | Explained, not calculated | Worked out, with blanks skipped and passives in the denominator |
| Which rating to fix | Not answered | The weakest of the eight, and the lowest single score behind it |
| The notice you owe a guest | Not mentioned | Written onto the form, with the date the duty starts |
| Marketing consent | Mentioned as a field | Counted separately from contact details, because they are not the same thing |
Swipe the table sideways to see the full comparison.
Ask properly, then read what came back
Download the free form, print it tonight, and let the log do the arithmetic.
FAQ
Frequently asked questions
What should a restaurant feedback form include?
Visit details, eight ratings, one recommend question and two open ones, with contact details optional and at the end. The ratings are food quality, taste and temperature, menu variety, speed of service, friendliness of staff, cleanliness of the dining area, cleanliness of the washroom, and value for money. Our guide to what to include in a restaurant feedback form explains why each one earns its place; this file is that form, ready to print or to paste into a Google Form.
How do I calculate NPS for my restaurant?
Promoters minus detractors, divided by everyone who answered. A 9 or 10 is a promoter, a 7 or 8 is a passive, and anything from 0 to 6 is a detractor. The passives count in the bottom of the fraction and nowhere else, which is the point of the measure. Two things are easy to get wrong and the file handles both: a blank is skipped rather than counted as a zero, so someone who ignored the question does not become a detractor, and the denominator is those who answered rather than every form you collected. Ten replies with one blank, four promoters and three detractors gives four minus three over nine, or plus 11. Net Promoter® and NPS® are registered trademarks, and Net Promoter Score℠ a service mark, of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld; this file is not affiliated with or endorsed by them.
What is a good NPS for a restaurant in India?
We do not publish one, deliberately. No reliable Indian restaurant benchmark exists that we would stand behind, and quoting a figure off a website is worse than quoting none, because you will start managing towards it. Compare this month with your own last month, and put the effort into the weakest of your eight ratings instead, whichever one that turns out to be. The file names it for you so you are not guessing.
Can I use customer feedback details for marketing?
Only what they opted in to. A mobile number left so you can call about a cold biryani was given for that purpose; adding it to a birthday-offer list is a different purpose from the one the guest was told about. That is why the form carries a separate opt-in tick, and why the file counts contact details and opt-ins as two different numbers. Under the DPDP Act 2023 a guest's data will rest on their consent: section 7(i)'s legitimate use for employment and for safeguarding the employer from loss covers your own staff, and there is no equivalent limb for a customer. That section is not in force yet; it arrives on 13 May 2027 with the rest of sections 3 to 17. An unticked box is not consent, and neither is a pre-ticked one. One more thing, because a restaurant is full of families: section 9 will require verifiable parental consent before you process a child’s data at all, and it prohibits targeted advertising directed at children. If you cannot tell whose birthday is on the card, do not send an offer to it. This is general guidance and not legal advice.
Do I need a privacy notice on a feedback form?
Not yet, and you should write one now anyway. Two things start together: section 5 of the DPDP Act 2023, which creates the duty, and Rule 3 of the DPDP Rules 2025, which says what the notice must contain. Notification G.S.R. 843(E) puts sections 3 to 17 of the Act at eighteen months after 13 November 2025, and Rule 1(4) of the DPDP Rules 2025 puts Rule 3 on the same clock, so both land on 13 May 2027. A restaurant collecting feedback today is not caught by either. The reason to write it now is practical: a form goes onto table cards, onto a QR landing page and into your billing system, and a thousand printed cards are not easy to reprint. The wording on The Form sheet is written to be true today and still true afterwards. It is plain-language drafting rather than a lawyer's consent clause, so have someone qualified read your final version before it goes out. This is general guidance and not legal advice.
How is this different from just using a Google Form?
Use a Google Form if you like: the questions here paste straight into one. What a blank Google Form does not give you is the arithmetic or the notice. This file works out the NPS with the blanks handled correctly, shows the average and the lowest score for all eight ratings, separates contact details from marketing opt-ins, and carries the data-protection wording. It also prints, which matters on a Saturday when nobody is going near a laptop, and it keeps every month in one file rather than one form per campaign.
About Petpooja
Petpooja is India's leading SME business software suite, trusted by 1,50,000+ businesses across restaurants, retail, healthcare, manufacturing, and more. From billing and payroll to task management and procurement, Petpooja helps Indian businesses run better, every day.
Hear about it before they leave
When a guest leaves negative feedback, Petpooja POS notifies the biller on the spot, so it is dealt with while they are still in the room rather than read off a spreadsheet next week.
Book a Free Demo
Call: +91-9104369797