The restaurant industry is one of those which is perpetually in touch with the customer. If there is any new trend in consumer habits, customer demands or trends, the industry quickly notices it and adapts to meet the needs. In recent years, there have been many theoretical and technological modifications in the industry. With the emergence of a new restaurant model, Cloud kitchen, the restaurateurs have tappen into the profitable area of online food ordering and delivery services.
With that, the new modes of service, i.e. touchless food ordering technology like kiosks and voice ordering systems, online payments through digital links, wifi cards and QR codes, employment of PoS in restaurant management, usage of Ebills and invoices, have also increased. The whole purpose of these technological advancements is to automate the previously man-operated tasks and improve the customer experience. With this, the traditional way of payment and billing is slowly being replaced by digital modes due to the easy and secure ways.
What Are Restaurant E-bills and Invoices?
Restaurant Ebill, in the simplest term, is electronic bills. These are the bills sent and paid to/ by the customers or businesses either using SMS, WhatsApp texts, PDF or Emails. To analyse its origin, the digitalisation of the payment and billing process has become a global trend in all industries. The purpose here is to create transparency, efficiency and quick ways of doing business. Opting for online payment and getting ebill has now turned into a common norm. Especially for the restaurant industry, which was heavily affected due to the pandemic, this new trend has helped retain and manage customers.
Perks of E-bills and Invoices:
If you haven’t adopted this new way of billing then, here is your queue to hop on the trend!
1. Easy Automation
More and more restaurants are now investing in restaurant billing software to automate their restaurant operation and customer management. And so, the traditional ways of billing and bookkeeping have become redundant. With PoS, the task of making and managing restaurant e-bills and invoices of various customers, suppliers and vendors has become simpler. The PoS keeps a track of all the payments and expenses made in the business. This new way of maintaining digital records of all bills has helped the owners and the staff save time. All the data on payment now is simple fed and stored in the PoS system. This data can be anytime, anywhere accessed and analysed for crucial business decisions.
2. Cuts Costs Of Printing
On average, a restaurant spends around ₹5000-6000 annually on printing rolls used for printing bills. This might not seem like a big amount, but for a small scale restaurant, this is a considerable chunk of expense from the profit. With ebills and invoices, this cost can be easily cut to around ₹1000. In restaurants with multiple billing terminals, ebills save a lot of money and time. In such restaurants there are many orders every day so, managing bills and keeping track of customers is simplified.
Now young restaurateurs are opting for sustainable business practices. They are closely monitoring their expenses and are reducing wastage. And so, there is an increase in restaurant ebills due to its environment safe approach.
3. Convenient & Reliable
Many small scale businesses are into the habit of providing hand-written bills. These bills are hard to manage and track when it comes to managing accounts. On the other hand, ebills are easier to manage as there is no human intervention and fewer chances of errors as it is system generated. In addition to that, there is always a digital record of each and every transaction done by the restaurant. This comes in handy between B2B transactions which mostly work on credit. Handwritten or printed bills if lost or damaged cause inconvenience. So, the usage of ebills and invoices assists the owner in managing accounts.
As customers, all of us have faced a situation when we have lost our bills and have failed to either manage our expenses, return an order or avail of an offer. If there is an ebill present, then it becomes easier for businesses to assist such customers. For the restaurants, ebills help manage CRMs and provide discounts and customer loyalty programs.
4. Improves Customer Experience
Customers are always on the lookout for new and unique restaurant experiences. One of the reasons for it is curiosity is technology in the restaurant industry. Today, technology has provided every single one of us with the agency to assist ourselves. And so, when this new trend of digital payment and ebills came in, there were eager to know more and explore it. In the case of QSRs, cloud kitchens and drive through cafes and restaurants, time is of the essence. The customer wants to quickly place an order, make payment and relieve bill and go their way. Restaurant ebills and digital payment provide that ease. There needs to be no waiting for ‘cash payment-bill printing-return changes’.
Customers and businesses have quickly adapted ebills and digital modes of payment. And so, it is fair to say that restaurant ebills are here to stay!
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