The restaurant industry is growing and so is the technology that is being employed. New technologies are being developed to reduce human errors and automate the dining experience for the customer. Another prime reason for this development is to reduce the burden on the restaurant owners and divert their time to planning business growth. If you look around, you’d be awed by the technological trends in the restaurant industry. Many are essential in automating restaurant functions while many are ways of branding and creating exclusivity.
Only when the internal automation is successfully instituted and operated, can there be an investment in creating exclusivity. Think of it in terms of Maslow’s hierarchy of needs; fulfilment of one need is the base of demand for another. And this fulfilment needs to start with the beast of the belly; the kitchen! When your kitchen is fully automated with all essential equipment and efficiently trained staff, is when the restaurant can perform to its best potential. One of such kitchen essentials is the restaurant KDS device.
What is a KDS?
KDS is an acronym for Kitchen Display System. Restaurant KDS is the system that assists kitchen staff in managing KOTs (kitchen order tickets), customer orders requests and tables. It is a system operated through a screen mounted in the kitchen. The screen displays which tables are running, what items have customers ordered, any specifications, and the pick-up and online delivery orders. KDS system is the automation of traditional order tickets. It reduces the waiters’ run to the kitchen with every new order. KDS helps the staff understand the order without missing or mixing any customer order.
The entire process of taking customer orders becomes simpler with the KDS system! The waiter or the captain takes the orders from the customer and informs the biller. Once the biller punches in the order and generates the KOT, the order is displayed on the KDS screen. Easy! Such efficient order management is the dream of every owner and biller!
Perks Of Having KDS
1. Easy Management
During hectic hours, restaurants can get multiple orders. With an efficient KDS, the kitchen staff knows which items have been ordered, any add-ons or special requests made by the customers without any human error or intervention. This makes order management easy as the biller or the captain does not have to inform the kitchen staff of every small change, moderation or order cancellation request made by the customer. Inside the kitchen, the KDS device would inform the staff the amount of time it would take to prepare and serve every single ordered dish. This way, the entire system is operated with time management.
Alongside simple order management, the KDS system makes the day-end inventory assessment easier. By simply counting the number of KOTs and orders delivered, the owner can know the inventory ratio. If there is wastage of resources, theft or misuse then all of it can be regulated with the help of PoS reports assisted with the KDS system.
2. Transparent Workflow
There are item repetitions in restaurants. Many tables order for the same dish or item. Without KDS or a proper order management system, there can be overlapping or missed orders in the kitchen. Restaurant KDS simplifies this. All same orders are displayed at the same place. This was the kitchen workstations have a smooth workflow. Every kitchen staff knows how many ingredients or recipes they need to prepare. This way, neither of the kitchen stations have to wait for customer orders before starting to work and neither do they have to overwork themselves.
Even the coordination between front-of-the-house and back-of-the-house becomes simpler. The roles of waiters, captains, managers and billers are to manage the customers’ end of tasks like providing service and taking orders. And so it falls on them to inform and coordinate it with the kitchen staff to deliver quality service. With KDS, there is a clear flow of communication and less space for errors. There is no need to manage multiple loose and illegible customer order receipts, repeated order requests and special adds. This all is managed by the KDS.
3. Staff Satisfaction
A trained and efficient staff is the biggest asset for any business. If they are not good at their job or do not feel satisfied with their roles, they are likely to switch jobs. During the operating hours, there are many tasks which need to be done to provide ace quality of service to customers. If there is a lack in any of these series of services, then it affects the reputation of the restaurant. Most of these tasks are distributed amongst the staff and they are cross-trained in handling every other operation in the restaurant. But by employing technology like PoS, KDS, captain ordering application and WCD, their task becomes marginally easier and hence there is a cumulative improvement in the restaurant’s performance.
4. Customer Satisfaction
Desperately waiting for our orders is something all of us have suffered from. We all have repeatedly asked the waiter for our order time and have received the same non-convincing monotonous answer. It is frustrating and creates a bad impression of the restaurant’s services. Such service blunders can be controlled with the help of KDS. When all back-of-the-house tasks are effectively managed and delivered then, front-of-the-house staff is also able to improve their quality of service and provide the customer satisfaction.
KDS in restaurants has become as essential as kitchen equipment. It is a technology which has eased the work of every single aspect of the restaurant business. Be it management for owners, service for staff, quality for the chef and customer loyalty.
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