Jumboking is Western India’s largest homegrown Quick-Service Restaurant Franchise. It was founded by Dheeraj Gupta on August 23, 2001. Known for its delicious vegetarian menu featuring burgers, thick shakes, soft drinks, and fries, Jumboking has become a favourite among college students and young professionals. The brand is a beacon in the on-the-go eating space with over 160 outlets spread across Mumbai, Navi Mumbai, Thane, Delhi, Lucknow, and Hyderabad.
Challenges Jumboking faced in managing its operations
Running a large chain restaurant presents unique challenges, particularly managing multiple kitchen modules. Coordinating inventory, orders, and staff and ensuring customer satisfaction demands a robust technological solution. This case study delves into how Petpooja POS has been a game-changer for Jumboking, boosting operational efficiency and enhancing overall performance.
“The challenge is to offer ‘quality and consistency’ along with ‘affordability and accessibility’. At Jumboking, our emphasis lies on adherence to systems and processes, following strict protocols, and having capable manufacturing and supply chain partners which makes it a brand that is trusted by its customers”
– Dheeraj Gupta
Petpooja streamlining Jumboking’s operations
Petpooja POS offered the comprehensive solution Jumboking was seeking. It is a cloud-based system designed specifically for the food and beverage industry with features for effectively managing multiple kitchen modules.
1. Centralised Management
Petpooja enabled Jumboking to centralise the management of its outlets. All kitchen activities across various outlets could be monitored and controlled from a single dashboard. This centralised management was crucial for maintaining uniformity in menu offerings, pricing, and promotions across all outlets. Centralised control ensured that changes made at the head office were instantly reflected at every location, enhancing operational consistency and efficiency.
2. Real-Time Inventory Tracking
The challenge with inconsistent inventory tracking is it often leads to wastage and stockouts. Petpooja POS’s real-time inventory management system accurately tracks ingredients and supplies. This feature reduced wastage and ensured that all kitchens were adequately stocked to meet customer demand promptly. The real-time tracking also allowed managers to forecast inventory needs more accurately, optimising their supply chain and reducing costs.
3. Dynamic Reports for Accurate Food Costing
Petpooja offers dynamic reporting capabilities that deliver detailed insights into food costs at the outlet level. These reports allowed Jumboking to understand the cost of ingredients in real time, enabling them to adjust purchasing and menu pricing accordingly. The franchise minimised wastage with accurate food cost reports by ensuring only the necessary ingredients were ordered and used. The ability to analyse food costs on a granular level helped Jumboking identify cost-saving opportunities and improve overall profitability.
“The Indian market lacked robust billing software for a while. But I think Petpooja is doing a brilliant job now. We have been using their software for all our outlets & getting the food cost right across multiple locations.”
– Dheeraj Gupta
4. Streamlined Order Management
Managing orders across multiple kitchens can be chaotic, but Petpooja POS streamlined this process by integrating online and offline orders into a single system. Whether customers ordered through delivery apps like Swiggy and Zomato or walked into the restaurant, the orders were seamlessly directed to the appropriate kitchen module, ensuring quick and efficient service. This integration reduced the chances of errors and ensured timely preparation and delivery of orders, thus enhancing customer satisfaction.
Implementation and Training
Implementing a new POS system across a large franchise is no easy task. However, Petpooja POS provided extensive support throughout the transition. Jumboking received comprehensive training for its staff, ensuring they were well-versed in using the new system. Petpooja’s intuitive interface also meant the learning curve was minimal, facilitating a smooth transition. The implementation process was further supported by Petpooja’s dedicated customer service team, who could promptly address any issues or queries.
Conclusion
A reliable POS system can be transformative in the competitive world of restaurant franchises. This case study highlights how Petpooja POS helped Jumboking streamline operations, improve efficiency, and enhance customer satisfaction. Petpooja POS is a simple and reliable solution for large chain outlets looking to optimise their operations.
By integrating Petpooja POS, restaurants can anticipate a unified system that simplifies management and drives consistent growth and success. The dynamic reports for accurate food costing underscore its value, helping minimise wastage and maximise profitability at every outlet.
Key Takeaways:
1. Operational Transformation: Petpooja helped Jumboking streamline complex operations across multiple outlets, ensuring consistency and efficiency.
2. Increased Efficiency: Implementing Petpooja POS significantly improved operational efficiency, reducing wastage and improving order accuracy.
3. Enhanced Profitability: Petpooja POS enabled the QSR brand Jumboking to make smarter financial decisions, boosting profitability by providing detailed insights into costs and inventory.
4. Superior Customer Satisfaction: Improved order management and inventory tracking translated into better service and higher customer satisfaction for Jumbo King.
5. Strategic Growth: Petpooja POS proved to be a vital strategic partner for Jumbo King, supporting their growth and success in the competitive QSR market.
