Technology has become an integral part of the restaurant industry, and it’s important for staff to be familiar with the various tools and systems that can help improve efficiency, accuracy, and customer satisfaction.
As a restaurant owner or manager, it is important to ensure that your staff has the necessary restaurant technology to effectively do their jobs and provide excellent service to your customers. One way to do this is by utilizing the various marketplace tools offered by Petpooja, a cloud-based restaurant management platform.
In this article, we will provide a comprehensive guideline for the essential restaurant technology which Petpooja can help you with.
Essential Restaurant Technology Your Staff Needs
1. POS System
One essential restaurant technology for the staff is the Petpooja POS (point of sale) system. This system allows staff to easily process orders and payments, manage inventory, and track sales. It is user-friendly and can be accessed from any device, making it convenient for staff to use no matter where they are in the restaurant.
2. Website & Online Ordering Widget
Another helpful restaurant technology offered by Petpooja is its online ordering system. With this system, customers can place orders directly from the restaurant’s website or through a third-party delivery service.
Staff can then easily view and manage these orders through the Petpooja platform, ensuring that they are prepared and delivered efficiently.
3. Reservation System
The reservation system is another restaurant technology which allows customers to easily book tables at the restaurant, and staff can manage and track these reservations through the Petpooja platform. This can be especially helpful during busy times or for events.
4. Captain Ordering App
The Captain Ordering App is an intelligent restaurant technology that allows the waiter to take orders from customers at the table. The KOT is printed and automatically transmitted to the kitchen. Additionally, the Captain Ordering App has all available payment methods, enabling them to accept money from customers at the table.
- Multiple devices work in sync with each other, and the POS
- AI-based recommendation engine to help servers upsell
- Works without internet
- Supports UPI and wallet payments
- Works on any Android phone
5. Waiter Calling System
Customers can call the waiter, request water, or request a bill using Petpooja’s Waiter Calling System, a hardware device that is kept on the table.
The waiter calling system (WCS) will ensure that your restaurant doesn’t transform into a fish market and keeps its calm, beautiful atmosphere.
- Durable & sturdy device body, drop-tested
- Rechargeable Transmitter with 15-day battery life
- Different coloured lights enabled for each function
- Integrated with PoS and Captain Ordering App
- 20m Line of Sight Range
6. Feedback & SMS Technology
While the SMS link allows you to collect feedback from clients who order delivery or pickup or who don’t want to wait at the table and fill out the form, the app allows you to collect feedback directly from dine-in customers.
- Customizable questions & fields
- Collect customer details, including birthdays, anniversaries, etc.
- The app works on any android device
- Using QR code feedback, get contact details of Zomato-Swiggy customers
- Automated SMS with feedback link sent to customers
7. Token Management & Kitchen Display System
With the help of the Android-based Token Management System, which is shown on a screen mounted outside your restaurant, takeout customers and delivery personnel may learn the status of their orders in real time without having to continuously inquire about your employees.
On the other hand, the KDS comprises a kitchen-mounted screen that you may use to watch KOTs digitally and combine ingredients from several KOTs to cut down on preparation time.
- Live-order status for Delivery and Take-away orders
- Zomato and Swiggy OTP for the delivery executive to check-in
- It can be installed anywhere (inside/outside your restaurant)
- Mark food ready from PoS or KDS
8. The Voice Ordering Kiosk
A touchscreen interface and ordering software are both included in Petpooja’s Kiosk, a physical ordering system that enables customers to place digital orders without going to the counter. With the help of this restaurant technology, you can reduce the waiting line for customers by taking and managing their orders easily using the Kiosk!
- Digital Payments Integrated (UPI, PayTM, Cards)
- Digital Menu with Images
- AI-based Recommendation Engine
- Easy-to-use framework for customers
- AI-enabled Voice Ordering
9. Loyalty Wallet
You may assign loyalty points to your clients based on their purchases with Petpooja’s loyalty wallet, a customer wallet service. To make more purchases, customers can top up their wallets at the POS and then redeem them at your store.
- Defined Cashback/ Loyalty point allocation
- Customer can top-up their wallets using multiple modes (Cash/Card/UPI)
- Set loyalty point expiry
- Point allocation and redemption from POS using OTP
- Monitor Wallet balances and usage on Petpooja’s Dashboard
In conclusion, the marketplace tools offered by Petpooja can be extremely beneficial for restaurant staff, as they provide a range of essential and convenient tools for managing orders, payments, reservations, and more.
By utilizing these restaurant technologies, staff can provide excellent service to customers and help the restaurant run smoothly and efficiently.
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